FAQs and Disclaimer

  

Which company are the package shipped through?

We ship the packages through UPS and United States Postal Services USPS. Currently domestic shipping ONLY.

 

What is the shipping process?

Our process days are Saturdays. Once your order is placed, please allow 7 business days for processing of your order. Please allow 24 hours for tracking information to upload in the system.

 

How long does shipping take?

Products will take approximately 3-7 business days.

 

 

What is the refund policy?

*NO REFUNDS OR EXCHANGES* ALL SALES ARE FINAL

 

What is the body butter shelf life?

Since there is no water in our body butter formulas there is little room for bacteria growth. The approximate expiry date is 1-2 years from opening. 

My body butter arrive melted and “half empty”

All of our body butters and scrubs are made with shea butter (and/or mango butter) that are melted and then whipped to achieve the fluffy and soft consistency. Unfortunately if you live in a warmer climate there is a chance your body butter may arrive to you melted. The skin benefits are still active and the body butter is still usable. If it is liquid please place the body butter in the fridge for it to get hard.

We offer “Thermal Shipping” which includes thermal bubble wrap to help prevent this from happening. It is not guaranteed but it can help preserve the consistency a little longer.

What is the body scrub shelf life?

Although the body scrub doesn’t not contain water, it will be in contact with water. There is a natural preservative mixed which can preserve the body scrub for 6-8 months.

What happens if I received damaged goods?

If you receive damaged items, email sale@oilnaturalellc.com or oilnaturalellc.com photos of the damaged product within 24 hours of receiving the order. Since the damage will have occurred during shipping, which is not the senders responsibility, you will be eligible for a replacement product on the house but will just need to pay the shipping fee.

 

Where is the company located?

We are in Birmingham, Alabama.

 

What products are suitable for use on children & babies?

We recommend using our Bare Collection (no fragrance oils). We recommend speaking with your Primary Care Provider before using any products on children and babies.

 

Can I add products on to my order once it is completed?

Unfortunately, we are not able to add products to the order once it is completed.

 How can I best contact you?

The best way to contact us is via email to info@oilnaturalellc.com or via DM on Instagram @oilnaturalellc

 

OIL NATURALE LLC MEDICAL DISCLAIMER

The content and information provided on this website, the blog, videos, pamphlets or other materials (collectively referred to as “Our Site”) are provided by Oil Naturale and are for educational purposes only.

Our Body and Hair Butter, Body and Hair oils, and other products are meant for you and your skin to enjoy. The information provided has been collected from various sources to inform you about the possible benefits of herbs, essential oils, and other natural ingredients.

The information regarding folklore or health-related benefits of certain ingredients is for educational purposes only. While many of the herbs, essential oils and other natural ingredients in our handmade products are believed to have healing properties, the information should never be used to self-medicate or treat any form of physical or mental disease or health problem. We do not recommend the use of these products as a substitute for medical care.

The statements regarding health-related benefits of certain ingredients have not been evaluated by the Food and Drug Administration and are in no way intended and should not be construed as medical advice to diagnose, treat, cure, or prevent any disease or health condition. Never disregard professional medical advice or delay in seeking medical advice because of something you have read on “Our Site.” 

The information provided is never meant to substitute the advice provided by your personal physician or other medical professionals. Do not use the information found on this website to self-diagnose any medical conditions or treat any health problems or diseases. The information provided is not intended to prescribe or be taken as medical advice. If you have or suspect that you have a medical condition, please contact your health care provider immediately.

Please always consult your doctor or qualified health professional should you have any concerns and always consult with your doctor before changing any medications or healing practices.

 

If you are allergic or sensitive to any of the ingredients in our products, they may cause skin irritation. Even natural ingredients may cause sensitivities. Every person is different, and we cannot guarantee you will not get a reaction or irritation. 

People with severe allergies--please note: If you have severe anaphylactic-type reactions to ANY of the ingredients in ANY of our products, please do not buy our products. We have dedicated product rooms that are kept meticulously clean, but we cannot guarantee against possible cross-contamination of individual ingredients. 

Real Rich Naturals is not responsible for any individual reaction to any particular ingredient. Each product description on our website includes a complete list of ingredients. People with sensitivities to any listed ingredient should not use the product. In case you are in doubt or have sensitive skin, always try an allergy patch test and if at any time irritation occurs, discontinue use of the product.

 

All product reviews reflect the personal views of our customers and do not imply or represent any claims by Oil Naturale LLC. Individual results may vary.

This notice is required by the Federal Food, Drug and Cosmetic Act.

By visiting Our Site, you acknowledge, understand and agree to the Oil Naturale LLC Site term of service and regulations.